A Warm Welcome
A member of our team will welcome you, and check you in in our reception area. You may have some forms to complete. However, if you provided us with your email address during booking, you will have received your forms online. Your practitioner will then come to collect you from reception, and show you into one of our treatment rooms.
What happens next, depends on the type of appointment that you’ve booked:
A Free Initial Consultation will just involve a chat through your symptoms, and when they started etc. The practitioner will then tell you honestly whether they are the right person to treat you. If they believe that a different member of the team would be better placed to provide treatment, they will tell you who that would be and why. Or, it may even be that we suggest visiting a therapist elsewhere, to receive a different kind of treatment to those offered here at the clinic. Whatever happens, we will guide you to the best people for the job.
A New Patient Appointment will also begin with a chat about your symptoms, and how long they’ve been troubling you for, you will then receive a thorough assessment, to ascertain a) What the current problem is, and b) What may be the cause. We encourage you to bring someone with you for this appointment, as there can often be a lot of information to take in, and you or your companion may have questions that you or they would like to ask.
Once we’ve established the area/structures that are causing you issues, we will provide you with some treatment. This may involve soft tissue massage, gentle manipulation of the joints/muscles, or even some form of stretching, and advice. Our aim is to change your symptoms. That way, we know that we’re providing the correct form of treatment for you. So be sure to let us know how things are feeling. Your feedback is crucial, and means that we can tailor your treatment to be the right fit.
You will then be taken back out to the reception area, where you will be booked in for your next appointment. It’s important to stick with your follow up appointments, as although our initial aim is to get you out of pain, our longer term aim is to fully resolve your issue, and prevent it recurring. You will pay for each session as you have it, and we will never ask you to set up a Direct Debit, or pay for a block of sessions.
After a good chat about your symptoms, and how long they’ve been troubling you for, you will receive a thorough assessment, to ascertain a) What the current problem is, and b) What may be the cause. This will start with a standing assessment, so that we can look at your posture, from the feet up. This tells us a great deal about how your skeleton, and soft tissues (muscles, tendons & ligaments are working, and how they may be either helping, or hindering your movements.
We’ll then take you through a series of standard Orthopaedic and Neurological tests to further assess the movement of your joints and muscles (your Biomechanics). It’s helpful if you can give us feedback throughout this process, so that we know exactly when the discomfort ‘kicks in’. We also would encourage you to bring someone with you for this appointment, as there can often be a lot of information to take in, and you or your companion may have questions that you or they would like to ask.
Once we’ve established the area/structures that are causing you issues, we will provide you with some treatment. This may involve soft tissue massage, gentle manipulation of the joints/muscles, or even some form of stretching, and advice. More often than not, you’ll receive a combination of these. Our aim is to change your symptoms. That way, we know that we’re providing the correct form of treatment for you. So be sure to let us know how things are feeling. Your feedback is crucial, and means that we can tailor your treatment to be the right fit.
We don’t agree with over treating patients. We know that by providing more treatment before your body is ready for it is really counter-productive, and can just make things really sore. So, we will book you a follow up appointment in for 10-14 days after your first visit. It is essential that you attend this for a couple of very good reasons. Firstly, we need hear your feedback. Secondly, you may feel much better, but that doesn’t mean that your issue is completely resolved, and left semi-treated, it could creep back again. This leads me to the final reason, which is so that we can re-assess you, and see exactly how things have changed. We will then give the appropriate treatment, or advice in order that you can continue along your recovery path. We may at this point start to give you more things that you can do between visits, to continue your rehabilitation. We will continue in this manner for the first 6 weeks (a tissue cycle), and then, depending how things are going, would aim to extend the length of time between visits. We have found that recovery is much improved when our patients have the motivation of a return visit.
The treatment and advice that we provide you with is always bespoke for you. We’re keen to get you better, and keep you well. This is mutually beneficial, as let’s face it, you become our walking, talking adverts. We therefore offer a great deal of support from the moment you arrive. Your body becomes our responsibility, and we want it to keep working for you, for as long as possible. We will never ask you to set up a direct debit, or pay upfront for a certain number of treatment sessions. However, we do suggest coming to visit us with some regularity (as you would the dentist). This could be every 3,6, or 12 months, to have a check over/body MOT. That way we can pick up on niggles, and prevent them from becoming issues further down the line.
Nothing gives us greater pleasure than seeing our work make a positive difference to the lives of the people we treat to help them overcome pain.
After just 10 minutes into my appointment, Lucy was able to detect what was causing my pain. She was incredibly professional, gave me lots of advice and I left feeling 2 inches taller and in a lot less pain. Looking forward to my next appointment!
I have been to the Anderson Clinic for a number of years and their knowledge, care and understanding of all my aches and pains is second to none. Always very well explained and followed up with full recovery plan. Thank you!
Mark Anderson, founder of the Anderson Clinic